When can I become a web-shop customer?
Existing account holders will be given a login prior to its launch in early 2022. In early 2022 we will also launch for London based customers. Feel free to register if you are located elsewhere in the country and you will be contacted when we get to your area.
When will Green and Bloom be coming to my area?
We are focusing on solidifying our presence in London and surrounding areas in 2022. After this, we are looking to expand to several further locations in the UK. Feel free to register for updates.
When is best to buy?
Our web-shop is accessible 24 hours per day. We update import stock and UK stock daily, but the largest updates are on Monday and Tuesday.
Can I buy both flowers and plants on the same order?
Yes, you can buy any combination of flowers, plants, foliage and sundries from the web-shop
How will the flowers be packaged?
Web-shop orders of flowers will be packed in stackable cardboard boxes with the order information on the outside.
What products will be available on the web-shop?
We have over 15000 product lines available to purchase including British (subject to seasonality), Dutch, Danish, Belgian and South American produce.
Will your stands be moving or combining?
No, our stands in New Covent Garden remain as normal with plants at C10-C14 and Flowers at B8-B14.
Where is Green & Bloom’s cash and carry?
We are located at stands B8-B14 and C10-C14 in New Covent Garden Flower market, SW8 5EH.
Can I get my order delivered?
Yes, providing you are in London, we have delivery vehicles going out every day Monday-Saturday.
Where will my order be delivered to?
Your order will be delivered to the address registered on your account (as shown on your invoices), unless specified in the order notes.
Can I collect my web-shop order?
Yes, web-shop customers will be given 2 logins, one for collections and one for deliveries. There is an applicable discount for collections. Please ensure you use the correct login for your needs. If your delivery address differs that which is on your invoice, please specify in the notes.
What is the minimum order value?
We don’t have a minimum order, however, orders under £150 ex vat will incur a £25 ex vat delivery charge to London postcodes.
Who can buy?
We are trade only, so you must register to make purchases from us using our registration form.
Have the people changed that I will deal with?
There are currently no changes in personnel, all the familiar faces stay the same. Please contact the person you would usually contact.
Who should I contact regarding my web-shop order?
Gary Webb- web-shop sales manager will handle any queries regarding web-shop orders- g.webb@greenandbloom.co.uk
Who should I contact regarding cash and carry plants?
Dughall Sandison- cash and carry plant sales manager will handle any queries regarding plants in the cash and carry, including orders placed in the cash and carry – d.sandison@greenandbloom.co.uk
Who should I contact for cash and carry flower sales?
If you do not have the contact details for your account manager, see below list of contacts. If you don’t have an account manager, please contact sales@greenandbloom.co.uk g.diplock@greenandbloom.co.uk l.gilbert@greenandbloom.co.uk t.bennett@greenandbloom.co.uk t.smith@greenandbloom.co.uk
Who should I contact regarding accounting queries?
For accounting queries, please contact Katherine Diplock on k.diplock@greenandbloom.co.uk
Can I get my order delivered?
Yes, providing you are in London, we have delivery vehicles going out every day Monday-Saturday.
How can I set up an account?
Please follow the ‘become a customer’ registration form on our website to register for a trade account.
Will my payment terms change?
Payment terms for existing customers of either Zest or Arnott & Mason will remain the same
Will I need make my account payments to a different bank account?
Yes, our new bank details are supplied on each invoice, and are as follows Bank - Barclays Account name - Green & Bloom Ltd Account number- 83641619 Sort code- 20-80-78
What happens if go out of payment terms?
If you fail to meet your payment terms, your web-shop will be temporarily locked until payment is made to bring you back in to terms.
Why can I not access my web-shop account?
If you have failed to meet the payment terms of your account, your account will have been locked. Please make a payment to come back in to terms. If this is not the issue, please contact the support team.